Lion Rider
Order support

Returns & Shipment

Clear next steps for delivery questions, incorrect or damaged items, and return enquiries.

Before you send anything

Contact our team first

Return eligibility, the return address, shipping responsibility and refund timing depend on your order and applicable rules. Please get written instructions from Lion Rider before dispatching a return. This helps us identify the order and provide the correct destination and method.

01 / Start a request

How to ask about a return

  1. 01

    Find your order details

    Include the order number, the email or name used at checkout, and the product name or code. If you checked out without an account, use the email on the order.

  2. 02

    Tell us what happened

    Explain whether you have a fitment question, received the wrong item, noticed damage, or want to discuss another issue. For damage or an incorrect product, attach clear photos of the item and parcel where possible.

  3. 03

    Wait for case-specific instructions

    Our team will review the order and reply with the next steps. Keep the item and included parts together. Do not post or deliver it until the return destination and method have been confirmed.

02 / Delivery help

Shipment questions and delays

  • Check your account's order history for the latest order information available to you.
  • If a tracking reference is available, use the carrier's tracking service for current parcel scans.
  • If tracking is missing, has stopped updating, or the parcel appears delayed, contact us with your order number and delivery postcode.
  • Delivery estimates and charges depend on destination and parcel details. Review the final information displayed during checkout; contact us before ordering if you need an estimate checked.
03 / Delivery costs

Review the delivery charge before ordering

Any delivery charge calculated for your destination is shown in the checkout summary before you place your order. The final carrier service, parcel handling and delivery timing may vary with the selected items and destination. We will confirm order-specific details if you contact our team.

04 / Helpful details

What to include in your message

  • Order number and checkout email
  • Product name, SKU or variation
  • A short description of the issue and when you noticed it
  • Photos of the item and packaging for damage or wrong-item reports
  • Your preferred way for the team to contact you

Please do not include your password or full payment-card details.

This page does not set a fixed return window, refund timetable, return fee or warranty period. We review each enquiry against the order details and rules that apply to the purchase. Nothing here removes any mandatory rights you may have.