These terms describe how to use the Lion Rider online shop and what to expect from its checkout process. Product-specific information and the final order details shown during checkout apply to the items you select. Nothing on this page is intended to limit consumer rights that cannot legally be excluded.
Catalogue, accounts and product information
- Use the site lawfully and provide accurate information when creating an account, requesting support or placing an order.
- Product names, images, descriptions, options, prices and stock information are shown to help you choose. Please check the selected product, variation, quantity and delivery details before submitting an order.
- Spare-parts model references are provided to help with browsing. Confirm that a part is suitable for your motorcycle before purchase if the listing does not clearly confirm the exact fitment.
- We may correct listing errors or update catalogue information. If a material issue affects an order, contact the team using the details on our Imprint page.
Review the order before you submit it
Before checkout, review your products, selected options, delivery address, prices, discounts and any delivery charge shown. Your order is created as pending while payment is completed. The payment step is handled through Stripe Checkout; an order is treated as paid only after the payment result is verified and recorded by the shop.
- Do not submit a second order if the payment page appears interrupted. Check your account or contact us with the order reference first.
- Keep the order confirmation and payment receipt for reference. If the account page does not show an update, contact customer support.
- Payment methods and the final amount are the options presented by the checkout flow for your order.
Address, charges and shipment updates
Provide a complete delivery address and reachable contact details. Delivery charges and any available timing information are shown during checkout; the final service and timing can depend on the destination, parcel and carrier. If tracking is available, it will be provided with the order information or by our support team.
For delivery questions or a parcel that appears delayed, see Returns & Shipment and contact us with your order number.
Ask us for instructions before sending a return
Return eligibility, the return destination, shipping responsibility and any applicable refund process depend on the order and the rules that apply to your purchase. Contact the team before sending an item back so we can review the case and give you the correct instructions. The information on this site does not remove any rights that apply under local consumer law.
Our Returns & Shipment page explains what details to include and how to request help.
Contact the team
For product, order or website questions, use the current email or phone details shown on the Imprint page. Include your order number when your enquiry relates to a purchase. We will use the information needed to understand and respond to your request.
These terms do not state a fixed return window, refund timetable, warranty period or governing-law clause. Please contact Lion Rider for order-specific guidance; applicable mandatory consumer protections continue to apply.